1. The terms ‘S Owen’, ‘Sam Owen’, ‘Sam Owen Relationship Coach’, ‘us’ or ‘we’ or ‘our’ refers to Saima Owen, owner of the website, deliverer of coaching services, advice and insights, and the author of the book written and published by Saima Owen, as per the details registered with HMRC. The term ‘you’ refers to the user or viewer of this website, and anyone who seeks out and/or uses S Owen’s help or expertise and any clients, personal and commercial. The term ‘client’ refers to any coaching client that has expressed an interest in getting S Owen’s professional help or any client that has purchased any coaching sessions or coaching packages or S Owen’s book, Relationship Remedies, and any media or brand clients or PR firms who solicit S Owen’s help and expertise for media work and/or for PR and consultancy work.
2.1. By browsing and/or using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern S Owen’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.
2.2. By purchasing any services or products provided by S Owen, whether via this website, another website, offline, or via other means, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not purchase any services or products provided by S Owen. Clause 2.2 applies to any purchases you make yourself and any purchases anyone else makes on your behalf.
2.3. By using any information or advice provided by S Owen, whether via this website, another website, offline, or via other means, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use any information or advice provided by S Owen.
2.4. We may periodically make reasonable changes to these Terms & Conditions, without notice, so please check back from time to time. The latest update was completed on Tuesday 25th August 2015.
3. The content on the pages of this website is for your general information and use only. It is subject to change without notice.
3.1 We shall not be held liable for any loss or expense incurred as a result of relying on information stated on the pages of this website. The material contained on this website has been published in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by S Owen.
3.2. We shall not be held liable for any loss or expense incurred as a result of relying on information provided during informal conversations, electronic communications, consultations, or coaching sessions from the moment an enquiry is received from the client as the information provided is given in good faith as a general guidance to help you or the client make your/their own decisions and take actions you/they choose to take as of your/their own free will, regardless of any information given by S Owen.
3.3. We shall not be held liable for any loss or expense incurred as a result of relying on information provided to the public whilst acting on behalf of a media or brand client as the information provided is given in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by S Owen.
4.1. Unused coaching sessions that were purchased more than 12 months ago will no longer be valid for use unless otherwise agreed between S Owen and the client.
4.2. All coaching sessions, whether purchased as single sessions or as part of a coaching package, are non-refundable. Therefore, please be sure you want to purchase the coaching session(s) or coaching package before you make a payment.
4.3. A coaching package consisting of three coaching sessions purchased after September 1st 2014 will be valid for use for up to 12 weeks from the date of payment, where day one is the date of purchase.
4.4. A coaching package consisting of six coaching sessions purchased after September 1st 2014 will be valid for use for up to 24 weeks from the date of payment, where day one is the date of purchase.
4.5. A coaching package consisting of 12 coaching sessions purchased after September 1st 2014 will be valid for use for up to 48 weeks from the date of payment, where day one is the date of purchase.
4.6. Any single sessions purchased after September 1st 2014, will be valid for use for up to six weeks from the date of payment, where day one is the date of purchase.
4.7. All cancellations require a minimum of 24 hours cancellation notice; coaching sessions, whether purchased as a single session, purchased as multiple sessions or purchased as part of a coaching package, will not be redeemable or refundable if less than 24 hours notice is given.
5.1. Strict confidentiality is maintained at all times with the few exceptions laid out here on this page or within the pages of the British Psychological Society’s Code of Ethics and Conduct and within the pages of the Association for Coaching’s Code of Ethics and Good Practice. As a member of the British Psychological Society (BPS) and as a member of the Association for Coaching (AC), S Owen is bound by their code of ethics and conduct and good practice, full details of which can be found on their official websites. At the time of writing, the BPS’s Code of Ethics and Conduct can be found here. At the time of writing, the AC’s Code of Ethics and Good Practice can be found here. If for any reason these links are broken, you should find the correct pages on their official websites or by asking S Owen to source a copy for you from them upon request.
5.2. Strict confidentiality is maintained at all times, except if and when S Owen is expected to or asked to break such confidentiality in line with lawful UK regulations and those regulations laid out in the aforementioned BPS’s Code of Ethics and Conduct document and the aforementioned AC’s Code of Ethics and Good Practice document.
5.3. As a coaching client, please be aware of the limitations of maintaining confidentiality, with specific reference to: (a) potentially conflicting or supervening legal and ethical obligations; (b) the likelihood that consultation with colleagues may occur in order to enhance the effectiveness of service provision, but during which your personal identity will still remain confidential unless absolutely necessary to divulge this information in line with this or other legal obligations; and (c) the possibility that third parties such as translators or family members may assist in ensuring that the activity concerned is not compromised by a lack of communication.
5.4. Breaches of confidentiality will be restricted to those exceptional circumstances under which there appears sufficient evidence to raise serious concern about: (a) the safety of clients; (b) the safety of other persons who may be endangered by the client’s behaviour; or (c) the health, welfare or safety of children or vulnerable adults.
6.1. You may terminate your coaching relationship with S Owen at any time.
6.2. If deemed necessary, S Owen may terminate the coaching relationship with a client at any time with a reasonable consideration given to offering the client a partial refund; the refund amount will be in line with a consideration of the number of coaching sessions left, the amount of time spent working for the client during and between coaching sessions and the reasons for terminating the coaching relationship.
7. Returns of books are accepted if received within 14 days of the date of purchase so long as the item is returned in the same condition it was received in. In such cases, the money will be refunded in full, minus the postage charge.
8.1. Any tickets booked for a singles night being organised and hosted by S Owen are non-refundable but can be transferred to another person. Please contact us to arrange a transfer of details if required to ensure successful entry to the singles night.
8.2. We shall not be held liable for any loss or expense incurred as a result of attending the singles night or relying on information offered as part of the singles night, before, during or after the event. Any such information being imparted is in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by S Owen.
9.1. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties, e.g. Google Inc.
9.2. Neither we nor any third parties provide any warranty or guarantees other than those specified here. You acknowledge that any such information, materials and products may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
10. Your use of any information, materials or products purchased via this website or offline is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
11.1. All orders are subject to availability.
11.2. Dispatch times may vary according to availability and location of delivery address and by ordering our products and/or services, either via this website, another website or offline, you acknowledge that there may be a delay in delivery.
11.3. By ordering our products and/or services, either via this website, another website or offline, you acknowledge that there may be a difference in the quality of the product or service expected by you at the time of purchase and that you shall not hold us liable for such reasonable discrepancies.
11.4. By ordering our products and/or services, either via this website, another website or offline, you acknowledge that there may be delays resulting from postal delays or force majeure for which we will not be held liable.
12. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
13. Unauthorised use of this website may give rise to a claim for damages and/or be deemed a criminal offence.
14. From time to time, this website may also include links to other websites. These links are provided for information purposes only. They do not signify that we endorse the website(s). We have no responsibility for the content or usage of the linked website(s).
15.1. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
15.2. Your use of our products, services, advice or information and any dispute arising out of such use of our products, services, advice or information, is subject to the laws of England and unless expressly stated otherwise in another agreement, the parties submit to the exclusive jurisdiction of the English Courts.