1. The terms ‘S Owen’, ‘Sam Owen’, ‘Sam Owen Relationship Coach’, ‘us’, ‘we’ or ‘our’ refer to S Owen, owner of the website, and anybody working on S Owen’s behalf to help maintain the website and respond to email queries and collect relevant information when you seek S Owen’s help as a coach or spokesperson/expert. The term ‘you’ refers to the user of this website, including its associated email addresses and contact forms, and anyone who seeks out and/or uses S Owen’s help or expertise, including but not limited to: prospective coaching clients; coaching clients; media and commercial clients; and media and commercial clients’ agents/contractors. The term ‘client’ refers to: any coaching or training client that has expressed an interest in getting S Owen’s professional help; any client that has purchased any coaching sessions, coaching packages or training or workshop tickets; any client/customer that has purchased one or more of S Owen’s published books or self-published books; and any media or brand clients or PR agencies who solicit S Owen’s help and expertise for media work and/or PR and consultancy work.
2.1. By browsing and/or using this website, you are agreeing to comply with and be bound by the following terms and conditions (‘Terms’) of use, which together with our Privacy Policy, govern S Owen’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website or S Owen’s services.
2.2. By purchasing any services or products provided by S Owen, whether via this website, another website, offline, or via other means, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not purchase any services or products provided by S Owen. Clause 2.2 applies to any purchases you make yourself and any purchases anyone else makes on your behalf and any purchases you make on anyone else’s behalf.
2.3. By using any information or advice provided by S Owen, whether via this website, another website, offline, or via other means, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use any information or advice provided by S Owen.
2.4. We may periodically make reasonable changes to these Terms & Conditions, without notice, so please check back from time to time.
3.1. The content on the pages of this website is for your general information and use only. It is subject to change without notice.
3.2. We shall not be held liable for any loss or expense incurred as a result of relying on information stated on the pages of this website. The material contained on this website has been published in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by S Owen.
3.3. We shall not be held liable for any loss or expense incurred as a result of relying on information provided during informal conversations, electronic communications, consultations, or coaching sessions from the moment an enquiry is received from the client as the information provided is given in good faith as a general guidance to help you or the client make your/their own decisions and take actions you/they choose to take as of your/their own free will, regardless of any information given by S Owen.
3.4. We shall not be held liable for any loss or expense incurred as a result of relying on information provided to the public whilst acting on behalf of a media or brand client as the information provided is given in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by S Owen.
3.5. We shall not be held liable for any loss or expense incurred as a result of relying on information provided to the public in the form of published books, or self-published books, or published articles, or self-published articles, or digital products such as instant downloads containing advice, or YouTube videos, or social media content, as the information provided is given in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by S Owen.
3.6. We shall not be held liable for any loss or expense incurred as a result of relying on information provided to the public in the form of keynote speeches, workshops, training, or any other speaking engagements Sam Owen is involved in, online or offline, whether as speaker and/or organiser, as the information provided is given in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information we have provided.
4.1. All coaching sessions, whether purchased as single sessions or as part of a coaching package, are non-refundable after 14 days from the date of purchase. Therefore, please be sure you want to purchase the coaching session(s) or coaching package before you make a payment and please inform S Owen in writing by email to enquiries@relationshipscoach.co.uk if you do wish to cancel within the first 14 days after purchase and please provide your reason. Please note, as per clauses ‘15.1.’ and ‘15.2.’, fraudulent activity of any kind will be taken seriously.
4.2. Skype and Face-to-Face Packages A and B and C give you 2 x 60 minutes and 3 x 60 minutes and 5 x 60 minutes pre-paid coaching sessions, respectively, valid for use for up to 6 months from the date of payment, where day one is the date of purchase.
4.3. Any single coaching sessions, and any coaching sessions purchased as part of Skype Package A, Skype Package B, Skype Package C, Face-to-Face Package A, Face-to-Face Package B, and/or Face-to-Face Package C, after September 1st 2014, will be valid for use for up to 6 months from the date of payment, where day one is the date of purchase.
4.4. Any additional coaching sessions purchased after a purchase of Skype Package A, Skype Package B, Skype Package C, Face-to-Face Package A, Face-to-Face Package B, and/or Face-to-Face Package C, will be available at that same hourly rate only where the additional single coaching sessions are purchased within 6 months of the date of the last coaching session attended. Once more than 6 months has lapsed since the last coaching session attended, the rate for any further sessions will be the fees displayed on the website.
4.5. Any single coaching sessions and any coaching sessions purchased as part of a coaching package, purchased before September 1st 2014, will no longer be valid for use.
4.6. All cancellations require a minimum of 24 hours cancellation notice; coaching sessions, whether purchased as a single session, purchased as multiple sessions or purchased as part of a coaching package, will not be redeemable or refundable if less than 24 hours notice is given.
4.7. If, as a new client, you do not complete and return the three forms within the Welcome Pack, to us at least 24 hours before the scheduled first session’s start time (as is clearly stipulated in the Welcome Pack), the session is automatically cancelled by S Owen, and the price of the first session will be charged (i.e. the price of one session will not be redeemable or refundable). If you request to cancel the first session because you have scheduled in the first session but have then failed to complete and return the three forms within the Welcome Pack, to us at least 24 hours before the scheduled first session’s start time, then the price of the first session will be charged (i.e. the price of one session will not be redeemable or refundable).
5.1. Strict confidentiality is maintained at all times with the few exceptions laid out here on this page or within the pages of the British Psychological Society’s Code of Ethics and Conduct and within the pages of the Association for Coaching’s Code of Ethics and Good Practice. As a member of the British Psychological Society (BPS) and as a member of the Association for Coaching (AC), S Owen is bound by their code of ethics and conduct and good practice, full details of which can be found on their official websites. At the time of writing, the BPS’s Code of Ethics and Conduct can be found here. At the time of writing, the AC’s Code of Ethics and Good Practice can be found here. If for any reason these links are broken, you should find the correct pages on their official websites or by asking S Owen to source a copy for you from them upon request.
5.2. Strict confidentiality is maintained at all times, except if and when S Owen is expected to or asked to break such confidentiality in line with lawful UK regulations and those regulations laid out in the aforementioned BPS’s Code of Ethics and Conduct document and the aforementioned AC’s Code of Ethics and Good Practice document.
5.3. As a coaching client, please be aware of the limitations of maintaining confidentiality, with specific reference to: (a) potentially conflicting or supervening legal and ethical obligations; (b) the likelihood that consultation with colleagues may occur in order to enhance the effectiveness of service provision, but during which your personal identity will still remain confidential unless absolutely necessary to divulge this information in line with this or other legal obligations; and (c) the possibility that third parties such as translators or family members may assist in ensuring that the activity concerned is not compromised by a lack of communication.
5.4. Breaches of confidentiality will be restricted to those exceptional circumstances under which there appears sufficient evidence to raise serious concern about: (a) the safety of clients; (b) the safety of other persons who may be endangered by the client’s behaviour; or (c) the health, welfare or safety of children or vulnerable adults.
6.1. You may terminate your coaching or training relationship with S Owen at any time.
6.2. If deemed necessary, S Owen may terminate the coaching or training relationship with a client at any time with a reasonable consideration given to offering the client a partial refund; the refund amount will be in line with a consideration of the number of coaching sessions or training events or training hours left, the amount of time spent working for the client during and between coaching or training sessions and the reasons for terminating the coaching or training or training/speaking event organisation relationship.
7. Returns of self-published books are accepted if received within 14 days of the date of purchase so long as the item is returned in the same condition it was received in. In such cases, the money will be refunded in full, minus the postage charge. Returns of published books are dealt with by the vendor you purchased them from.
8.1. All ticket sales are final for any tickets booked for any online event and any offline event.
8.2. You take full responsibility for ensuring that you, or anyone acting on your behalf, have completed any necessary registrations well in advance of the event start time and date, and/or that any such necessary registrations have been completed by us, well in advance of the event start time and date.
8.3. You take full responsibility for ensuring you have your event ticket or access link for any offline event or online event, that is required for access to any such event.
8.4. You acknowledge that you will not hold us liable for any issues with your ability to attend any of our events including but not limited to, problems with: accessing your emails, lost physical or digital tickets, road traffic, your internet service, your transport method, your computer, phone or tablet, and your health.
8.5. You shall not hold us liable for any loss or expense incurred as a result of attending one or more of our events, or relying on information offered as part of our event(s), before, during or after the event(s). Any such information being imparted is in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given by us.
8.6. We reserve the right to cancel any ticket and refund the amount paid in full where there has been an error in ticket pricing, whether due to human error or a transactional malfunction of the website, and offer to rectify such an error by re-processing the transaction with the correct ticket price.
8.7. You acknowledge that we have the right to reasonably vary the advertised program, and deny admission with reasonable cause including but not limited to reasons such as due to intoxication, unsociable behaviour, failing to observe lawful directions, possession of invalid or insufficient tickets or ID, fraudulent tickets or registration or access links.
8.8. You agree to not engage in any fraudulent or otherwise illegal use of this website including facilitating illegal ticket sales or using this website to resell tickets of any kind, including by way of unauthorised framing or links to other sites for the purpose of reselling.
9. All sales are final and non-refundable for any instant download digital products that you purchase from this website.
9.2. You take full responsibility for ensuring that you, or anyone acting on your behalf, completed any downloads onto your own electronic devices.
9.3. You agree to not forward copies of digital products you have purchased from us, to others for their personal or business use.
9.4. You agree to use instant download digital products purchased from us, for personal use only and strictly no business use.
9.5. You acknowledge that you will not hold us liable for any issues with your ability to download any of our digital products so long as we have taken reasonable measures to ensure they work and can be downloaded.
10.1. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties, for example, Google LLC.
10.2. Email accounts connected to this website use Google as their server; Google LLC may store personal information.
10.3. Payments are taken through this website using PayPal’s secure payment system; PayPal may store personal information.
10.4. When you become a client, you will be added to the Mailchimp mailing list for electronic newsletters; you may unsubscribe at any time; MailChimp, or its operator, Rocket Science Group, may store personal information.
10.5. We use Kinsta for our secure website hosting; Kinsta may store personal information.
10.6. When you purchase a product through this website, the website stores the IP address.
10.7. Neither we nor any third parties provide any warranty or guarantees other than those specified here. You acknowledge that any such information, materials and products may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
11. Your use of any information, materials or products purchased from us via this website, other websites or offline is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website, other websites or offline meet your specific requirements.
12.1. All orders are subject to availability.
12.2. Dispatch times may vary according to availability and location of delivery address and by ordering our products and/or services, either via this website, another website or offline, you acknowledge that there may be a delay in delivery.
12.3. By ordering our products and/or services, either via this website, another website or offline, you acknowledge that there may be a difference in the quality of the product or service expected by you at the time of purchase and that you shall not hold us liable for such reasonable discrepancies.
12.4. By ordering our products and/or services, either via this website, another website or offline, you acknowledge that there may be delays resulting from postal delays or force majeure for which we will not be held liable.
13.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
13.2. We reserve all of our rights to enforce our intellectual property rights to the fullest extent of the law.
14. Unauthorised use of this website may give rise to a claim for damages and/or be deemed a criminal offence.
15. If you get in touch via one of the contact forms on this website, your IP address will be sent through with your enquiry.
16.1. If you are trying to mislead and/or defraud S Owen with your enquiry, posing as a prospective client when you are not solely seeking coaching as a genuine prospective coaching client, legal action may be taken against you.
16.2. If as a course provider/trainer or coach or psychotherapist or counsellor or another form of therapist, you are instructing, or have instructed, others seeking your advice and/or training and or training materials and/or coaching to mislead and/or defraud S Owen with a fake enquiry, posing as a prospective client when they are not solely seeking coaching as a genuine prospective coaching client, legal action may be taken against you the course provider/trainer or coach and them, the false enquirer.
16.3. If you breach these Terms or we believe you are, or were, acting in concert with any person who has done so, we may without prior notice:
16.3.1. block or limit your access to this website;
16.3.2. cancel any purchases you have placed via this website without refund;
16.3.3. take legal action against you; and/or
16.3.4. prohibit you from future purchases.
17. You shall not interfere with the proper working of this website or take any action that imposes an unreasonably large burden on this website or hack into this website or use this website with any fraudulent intent and acknowledge that doing so may result in us exercising our rights to the fullest extent of the law.
18.1. From time to time, this website may also include links to other websites. These links are provided for information purposes only. They do not signify that we endorse the website(s). We have no responsibility for the content or usage of the linked website(s).
18.2. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
18.3. Your use of our products, services, advice or information and any dispute arising out of such use of our products, services, advice or information, is subject to the laws of England and unless expressly stated otherwise in another agreement, the parties submit to the exclusive jurisdiction of the English Courts.
19.Your data is captured by Google analytics when you use this website. When you complete a contact form on this website, the details you submit are automatically stored along with your IP address and emailed through to enquiries@relationshipscoach.co.uk. If you book a coaching consultation or at least an initial face-to-face Skype video chat to discuss your needs, the personal details you provided, namely the name, email address and phone number and/or Skype ID you provided, will be securely stored on a digital spreadsheet document purely for account management as you are then a prospective client requesting S Owen’s services and, therefore, proper records need to be kept.
20. If you do not become a coaching client of S Owen, your data will be deleted from the website and from any securely stored digital spreadsheets after a period of three months unless you are deemed to be behaving in a way that suggests you are trying to mislead or defraud S Owen in an attempt to further your own business, or for any other reasons, in which case your data may be retained for legal and safeguarding reasons, indefinitely.
21.If you do purchase a product or service via this website, your details will be retained for up to a year, on the website, to allow you to make future purchases with ease and speed to minimise your inconvenience. However, you can request that we delete this information stored on the website, at any time. When you make a purchase through the website, your order is emailed through to enquiries@relationshipscoach.co.uk and your order email will be retained for 6 years for UK tax purposes and possibly longer for legal and safeguarding reasons and historical research and statistical purposes.
22. If you do become a coaching client of S Owen, the personal details you provided, namely the name, email address and phone number you provided, will be securely stored on a digital spreadsheet document for account management as you are then a client of S Owen’s services and, therefore, proper records must be kept. Other personal details you provide, such as coaching forms completed, will also be securely stored in a digital format for legal and safeguarding reasons. Any notes S Owen writes about your case for best practice as a coach to ensure she does her best to help you to achieve your coaching goals, will also be logged and securely stored in a digital format for performance, legal and safeguarding reasons. Any email correspondence you have with S Owen will also be confidentially stored within that email service for legal and safeguarding reasons.
23. You can provide updated personal details at any time to ensure the details we hold for you are correct and up to date and we will promptly update our records accordingly.
24. All data will be captured and retained with strict confidentiality and security.
25. You may make a request for erasure, verbally or in writing. We will respond to your request within one month.