Who we are

Our website address is:

https://www.relationshipscoach.co.uk.

Our contact details are:

Sam Owen

enquiries@relationshipscoach.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites, such as YouTube, may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties, for example, Google LLC.

Email accounts connected to this website use Google as their server; Google LLC may store personal information.

Payments are taken through this website using PayPal’s secure payment system; PayPal may store personal information.

When you become a client, you will be added to the Mailchimp mailing list for electronic newsletters; you may unsubscribe at any time; MailChimp, or its operator, Rocket Science Group, may store personal information.

We use Kinsta for our secure website hosting; Kinsta may store personal information

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you do purchase a product or service via this website, your details will be retained for up to a year, on the website, to allow you to make future purchases with ease and speed to minimise your inconvenience. However, you can request that we delete this information stored on the website, at any time. When you make a purchase through the website, your order is emailed through to enquiries@relationshipscoach.co.uk and your order email will be retained for 6 years for UK tax purposes and possibly longer for legal and safeguarding reasons and historical research and statistical purposes.

If you do become a coaching client of S Owen, the personal details you provided, namely the name, email address and phone number you provided, will be securely stored on a digital spreadsheet document for account management as you are then a client of S Owen’s services and, therefore, proper records must be kept. Other personal details you provide, such as coaching forms completed, will also be securely stored in a digital format for legal and safeguarding reasons. Any notes S Owen writes about your case for best practice as a coach to ensure she does her best to help you to achieve your coaching goals, will also be logged and securely stored in a digital format for performance, legal and safeguarding reasons. Any email correspondence you have with S Owen will also be confidentially stored within that email service for legal and safeguarding reasons.

If you do not become a coaching client of S Owen, your data will be deleted from the website and from any securely stored digital spreadsheets after a period of three months unless you are deemed to be behaving in a way that suggests you are trying to mislead or defraud S Owen in an attempt to further your own business, or for any other reasons, in which case your data may be retained for legal and safeguarding reasons, indefinitely.

You can provide updated personal details at any time to ensure the details we hold for you are correct and up to date and we will promptly update our records accordingly.

All data will be captured and retained with strict confidentiality and security.

You may make a request for erasure, verbally or in writing. We will respond to your request within one month.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

We have an SSL certificate, and our website hosting company, Kinsta, monitor our site 24/7, detect DDoS attacks, and scan for malicious code. Kinsta also protect your privacy using Cloudfare; Cloudflare’s DNS replaces your ISP’s DNS and encrypts every request your device sends so no one else can read it.

What third parties we receive data from

We only have the data you have provided to us and the website collects your IP address when you purchase a product or service.

What automated decision making and/or profiling we do with user data

We do not use your data in any way other than to deliver your product or service to you, using the information you have provided such as names, email addresses, phone numbers, and postal addresses; and additionally to add you to our newsletter mailing list, which you can remove yourself from at any time.

Industry regulatory disclosure requirements

Strict confidentiality is maintained at all times, except if and when S Owen is expected to or asked to break such confidentiality in line with lawful UK regulations and those regulations laid out in the British Psychological Society’s Code of Ethics and Conduct document and the Association for Coaching’s Code of Ethics and Good Practice document.

As a coaching client, please be aware of the limitations of maintaining confidentiality, with specific reference to: (a) potentially conflicting or supervening legal and ethical obligations; (b) the likelihood that consultation with colleagues may occur in order to enhance the effectiveness of service provision, but during which your personal identity will still remain confidential unless absolutely necessary to divulge this information in line with this or other legal obligations; and (c) the possibility that third parties such as translators or family members may assist in ensuring that the activity concerned is not compromised by a lack of communication.

Breaches of confidentiality will be restricted to those exceptional circumstances under which there appears sufficient evidence to raise serious concern about: (a) the safety of clients; (b) the safety of other persons who may be endangered by the client’s behaviour; or (c) the health, welfare or safety of children or vulnerable adults.